Return Policy
Effective Date: January 12, 2025
At The Clutch and Company, we are committed to providing high-quality products. Please note that all sales on www.theclutchandcompany.com are final, and we do not accept returns under any circumstances.
1. Scope of the No Return Policy
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No Refunds: Once your order is placed and payment is processed, we are unable to issue refunds.
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No Exchanges: We do not accept exchanges for different sizes, colors, or items.
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No Cancellations: Orders cannot be canceled once they have been submitted and processed.
2. Exceptions
The only exceptions to this policy are:
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Defective Products: If the product you receive is damaged or defective, you must notify us within 7 days of delivery. We will review your claim and may offer a replacement or store credit at our discretion. Proof of the defect, such as photographs, may be required.
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Wrong Item Shipped: If you receive an incorrect item, please contact us immediately. We will ensure that the correct item is shipped to you at no additional cost.
3. How to Submit an Exception Claim
To file a claim under one of the exceptions listed above, please follow these steps:
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Email us at [Insert Email Address] within 7 days of receiving your order.
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Provide your order number, a detailed description of the issue, and any relevant photos.
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Our customer service team will review your claim and respond within 48 hours.
4. Contact Us
For any questions or concerns, please contact us:
Email: theclutchandcompany@gmail.com
Address: [Insert Business Address]
By purchasing from www.theclutchandcompany.com, you agree to this No Return Policy.